nCipher Technical Support

Committed to providing world-class technical support with a global team of expert engineers.

Log a Support Request with nCipher

To log a support request with nCipher you can email us at or access the Help Centre at

nCipher Support Services

Our support engineers have a wealth of experience with nCipher's products and solutions, and a deep understanding of related information security fields, such as Cryptography, enterprise applications and databases. Each component of nCipher's Support Services has been designed to optimise the customer experience and ensure that each organisation quickly benefits from the full value and functionality inherent within the entire family of nCipher security products.

Our flexible service portfolio provides valuable coverage beyond the standard manufacturer’s warranty, with multiple levels of support.

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A Global Technical Support Team

A team of expert support engineers located around the globe to provide comprehensive support for your nCipher software and hardware.

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Online Knowledgebase and Helpdesk

Online knowledgebase and support ticketing tools give you control over your nCipher support services.

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Fast Repair or Replacement

In the rare event that your nCipher hardware develops a fault nCipher can quickly repair or replace your equipment to help you maintain your service.

nCipher Customer Support Portal

Log queries directly with our engineers, access additional resources to help resolve your issue, search our knowledgebase and view product update informationVisit the nCipher Helpcenter